Orientation FAQs

The Basics

What is the purpose of Orientation?

Orientation is an event for all new Northeastern students designed to help you have a successful transition to Northeastern. You will meet with an advisor to create your class schedule, and learn about the resources available to support and ensure your success.

Is Orientation mandatory?

If you are a first year student, or a transfer student with less than 30 credit hours, Orientation is mandatory. You must attend an Orientation session in order to register for classes.

If you are a transfer student with more than 30 credit hours we encourage you to attend the Transfer Student Transition Session so that you can make a successful transition to Northeastern. Please contact an Academic Advisor at (773) 442-5470 to discuss undeclared or declared majors. 

Where is Orientation taking place?

  • Main Campus Orientation will take place in Alumni Hall in the Student Union at 5500 N. St. Louis Ave.
  • Jacob H. Carruthers Center (CCICS) Orienation will take place at 700 E. Oakwood Blvd.
  • El Centro Orientation will take place at 3390 N. Avondale Ave.

What should I bring to Orientation?

  • A valid photo ID (such as a driver's license, state ID, high school ID or passport)
  • Your Northeastern student ID number. You will find your student ID number on the acceptance letter you received
  • NEIUport NetID and password

Where do I park?

Complimentary parking is available for Family and First Year Orientations on the 5th floor of the Parking Facility. Please view our Campus Map and Directions page for driving directions.

Why do I have to attend?

On the day of Orientation you will:

  • Meet with an advisor and create your class schedule
  • Learn about Financial Aid and ways to pay for college
  • Meet fellow classmates
  • Get your student ID
  • Learn about the many support services available to you
  • Find out more about student organizations and opportunities to get involved on campus

How long is Orientation?

Orientation is a one-day program from 9 a.m. to 5 p.m. Orientation has been carefully designed to assist you in your transition to Northeastern.

Do I really have to attend the whole day?

In order to enroll in classes, first year students MUST attend the whole Orientation day.

Orientation has been carefully planned with your transition to college life at Northeastern in mind. Please do not schedule any appointments while you are scheduled to be at Orientation (i.e., financial aid, music auditions, employment interviews, etc.) nor plan to leave early for work commitments, etc.

If I come early, may I finish Orientation early?

No. Orientation is designed to be a productive campus experience, and you're required to check in on time and attend all Orientation events.

I am transferring from another college, but I am classified as a freshman. Do I attend first-year Orientation or a Transfer Student Transition Session?

If you are classified as a freshman (less than 30 credit hours), then you are slated to attend one of our First Year Orientation sessions, which will be very helpful to you as you transition into Northeastern.

What can I expect during my advising session?

The academic advisor will review general education requirements and prepare you to choose courses to create a class schedule that fits into your academic plan at Northeastern.

Will I see an advisor at the Transfer Student Transition Session?

  • If you are a transfer student with 30 or more credit hours, you may contact your program advisor. A meeting with your advisor can take place before your Transfer Student Transition Session.
  • During your meeting with an Advisor, you will find out whether you need to take a placement test, learn about the degree requirements for our majors, learn how to use the degree evaluation tool and register for classes. View our Undergraduate Advisor Directory and locate the contact information for an Advisor in your intended major. Call today to schedule your appointment.
  • If you don’t have an intended major, you will meet with an Academic Advisor in the Advising Center. Advising is available Monday to Wednesday, 8 a.m. to 7 p.m., and Thursday and Friday, 8 a.m. to 4:30 p.m. Call the Advising Center at (773) 442-5470 if you have any questions.


I have a disability. What accommodations can be made for me at Orientation?

If special assistance or auxiliary aids are needed to accommodate a disability, please contact Student Disability Services at (773) 442-4595 or sds@neiu.edu to schedule an appointment to discuss any accommodations. Some services may take longer to put into place than others, so we strongly advise contacting Student Disability Services two weeks prior to your Orientation date.

I have difficulty walking long distances. Will I be able to fully participate in Orientation?

A walking campus tour is part of the Orientation program. Please note, we are not equipped to provide transportation assistance (such as wheelchairs or golf carts). If you are attending Orientation and have any disability or require special accommodations, please contact Northeastern's Student Disability Services at (773) 442-4595 or sds@neiu.edu at least two weeks before your Orientation date.

Orientation Attendance and Changing Dates

How can I switch my Orientation date?

You can switch your Orientation date by calling New Student and Family Programs at (773) 442-5373. Dates are available on a first-come, first-served basis due to space limitations. There is no waiting list for Orientation dates.

What happens if I miss my Orientation date?

It is extremely important that you do not miss your Orientation date, but we know that sometimes things happen. Call New Student and Family Programs at (773) 442-5373 and let us know and we will do our best to reschedule you. If you do not contact our office to reschedule, we will send you a reminder email to reschedule your Orientation date. If you miss your Orientation date and do not reschedule, you will be assessed the non-refundable Orientation fee.

What happens if I am going to be late for Orientation?

If you are running late, please contact New Student and Family Programs immediately at (773) 442-5373. At that time, our office staff will let you know if you should come to Orientation or reschedule for another time.

Can I leave orientation for an appointment and return so that I can enroll for classes?

No. Choose an Orientation date when you can attend the entire Orientation program. In order to meet with an advisor and enroll for your classes, you must attend the whole day. Do not schedule Orientation on a day when you have other obligations such as auditions, interviews, or job commitments.

I made travel arrangements and I have to leave early/arrive late, is that ok?

No. In order to meet with an advisor and enroll for classes, you must attend the entire Orientation program. Please keep this in mind when you are making your travel arrangements.

If I attend Orientation at the end of the summer, will I have to take 8 a.m. classes?

You will not leave Orientation without semester classes! Your academic advisor will help you enroll for classes that best meet your academic needs. However, you will have more class options the sooner you attend Orientation, so don't wait - register now!

What if I get sick or have a family emergency during Orientation?

We certainly hope this does not happen! If this does occur, please call the New Student and Family Programs Office (773) 442-5373 immediately. You can reschedule and finish completing the program on another date. You will need to make up any sessions you may have missed during your absence. Please remember that attendance at Orientation is required in order to enroll for classes.

What if I need to cancel my registration?

If you have decided that you will not attend Northeastern or Orientation, you must cancel your registration so you are not assessed the non-refundable Orientation fee. You may cancel by sending an email to orientation@neiu.edu at least 48 hours before your Orientation date. Phone calls will not be accepted for cancellations. Please note: If you attend Orientation and later decide to not attend Northeastern, you will still be assessed the non-refundable Orientation Fee.

My friend and I are signed up for the same Orientation date. Can we be in the same group?

Each student is randomly assigned to a small group. This is done intentionally. It will help you meet new faces and make new friends. It's in your best interest to stay with the small group you are placed in at check-in. Don't worry; you'll have plenty of opportunities to see your friend throughout the day.

Getting Started

How do I register for orientation?

Check out First-Year Orientation registration or Transfer Student Transition Session registration to find out registration details.

What if I don't know my Student ID Number?

Please contact New Student and Family Programs at (773) 442-5373 for assistance.

What is NEIUport and how do I use it?

At First-Year Orientation, you will be asked to log into your NEIUport account to register for classes. If you are attending a Transfer Student Transition Session, you will log into NEIUport account to review your financial aid information, transcript and degree evaluation. NEIUport is Northeastern's University-wide internet portal. This portal provides quick, centralized, and secure access to information and services for all Northeastern students, faculty, and staff.

Your NEIUport account allows you to:

  • Register for classes online
  • View course seating capacities (open or closed classes)
  • Determine course prerequisites
  • Print out a class schedule
  • View grades and transcripts
  • Request official transcripts
  • Review Financial Aid awards
  • Print out a tuition and fees statement
  • Pay tuition and fees online with credit, debit or check

How do I obtain a NEIUport NetID and password?

NEIUport accounts are automatically created for students admitted to Northeastern. A Northeastern Online Connection letter is sent shortly after admission acceptance. If you did not receive a letter, you can look up your NEIUport NetID and password at neiuport.neiu.edu. You will need to enter your Northeastern student ID number and date of birth.

I'm having problems with my NEIUport account. Who can help me?

If you continue to have problems logging in to your NEIUport account, please contact Technology Services at helpdesk@neiu.edu or at (773) 442-4357, Monday through Friday from 8:30 a.m. to 4:30 p.m.

Tuition and Fees

Is there a cost for First-Year Orientation?

Yes, once you register for orientation, a non-refundable orientation fee of $70 will be added to your Northeastern account.

How do I pay the Orientation fee?

The orientation fee will automatically be added to your student account.

Should I bring money to pay for my tuition at Orientation?

No, you will not need to pay for your tuition during Orientation. Northeastern uses an electronic billing (e-billing) service. You will receive an e-mail notification to your NEIUport account when your e-bill is available for viewing. You are responsible to have your tuition and fees paid by the due dates. You will be responsible for all late fees regardless of the status of a bill.

Will I be able to meet with Financial Aid during Orientation?

Yes. There are presentations on Financial Aid and Scholarships during First-Year Orientation and the Transfer Student Transition Sessions. In addition, you are welcome to stop by the Financial Aid Office and speak with a representative at the end of the orientation day. The Financial Aid Office is located in D Building, Room 200 (second level, above Enrollment and Student Payment Services).

Can my family come to First-Year Orientation with me?

Yes, family members may attend First Year Orientation. Please be aware:

  • There is a separate Family Orientation program designed just for them.
  • Childcare is not provided.
  • We also offer specific dates that will have a Spanish language portion.
  • Be sure to indicate how many you will bring with and enter their names and email addresses on the registration form. Because of limited space, we do ask that no more than two family members attend.

Is there a fee to attend Family Orientation?

No, there is no charge for family members to attend orientation with their student. However, there is a limit of two family members per student

Can my family members go with me to academic advisement during First Year Orientation?

No. Advising and registration is set aside for you to focus on selecting classes with your advisor. It's important you understand the requirements of your academic major since your success is ultimately up to you. For that reason, you'll go to your advising session on your own. Your parents will have opportunities to speak with faculty and staff during Family Orientation. Your parents/family members questions and concerns can be addressed then.

My parents can't come with me to First Year Orientation. Can another family member attend?

You should only bring another family member in place of your parents if they plan on participating in parent activities during Orientation (while you are engaged in student activities). Parents, family members, and friends accompanying you will not be allowed to participate in student activities during Orientation.

Can I bring my friend with me to First Year Orientation?

If a friend attends with you, s/he would be expected to attend Family Orientation activities (while you are engaged in student activities). Please also note any parents, family members and friends accompanying you will not be allowed to participate in student activities during Orientation.

Can my family and/or friends come to the Transfer Student Transition Session with me?

This program is designed for our students only and not any additional guests. If your guests do attend with you, they will not be allowed to participate in student activities during Transfer Student Transition Session.

Once I leave Orientation, who do I go to for help?

The simple answer is EVERYONE! Advisors, faculty, counseling staff, administrative staff, students and many others are all ready to help you! Northeastern’s website is a great source of information; if you have questions regarding academics, financial aid, student life among other things, the answers are just a click away. We have many great resources on campus just waiting for you to call!

Still have questions about Orientation?

Please contact New Student and Family Programs at (773) 442-5373 or orientation@neiu.edu.